Refund and Returns Policy

Refund policy

We are committed to providing you with the absolute best products and are happy to accept refund. Upon presentation of the original invoice, we allow to refund with the following reasons:

• Design error: wrong design compared to information provided by customers on our site.
• Bad quality: blurry image/print.
• Damage during shipment.

What should you do?

• Step 1: Contact us by email: Glassy@company.com.
• Step 2: After receiving customer’s refund request, support team will review and response within 24h on business days.
• Step 3: If refund case is approved, we will refund for customer in 2 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Glassy@company.com.
Note:  We do not process a refund/reprint in the following cases:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
• Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
• If 7 days have gone by since you get your items.

Replacement & return policy

Your satisfaction is our #1 priority. For any defective products, send us an e-mail at Glassy@company.com for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

• Design error: wrong design compared to information provided by customers on our site.
• Bad quality: blurry image/print.
• Damage during shipment.

What should you do? Contact us within 20 days since you get your items and provide us necessary informations:

• Your order/invoice ID.
• In case you get wrong item/ damaged item please send us a picture of the item you received via email Glassy@company.com.

Please Note

We do not process a refund/reprint in the following cases:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).
• Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
• If 20 days have gone by since you get your items.

Replacement

We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Frequent cases in return and refund

Below are how we generally handle frequent issues with fulfilling and shipping order. How we handle these case may still varies depend on how serious the case is, and after we have collected all the.
This is not how we always act for every request. Actual solution may differs for each case.

• Shipping wrong item: We will replace the item.
• Damaged item: When our items are processed, it’s always intact and got no damage. However, there are many cases that the Custom Control will tear the shipment to check for its content, or there may be damages during transportation. It’s hard to check whose responsibility it is. In most cases, we will replace the item if the damage can be clearly seen. Customer must also send the proof of damage and the photo of the packaging label so we can inspect further.
• Small print area or broken print area (low quality printing): if the issue is because of the factory (means that the artwork file follows our guidelines but the print area is still small), we will replace the item.
• Actual product is smaller than announced size: If the actual product is more than 2 centimeters shorter/longer/wider/smaller than the announced size chart, we will replace the item.
• Missing Item: If the order includes 2 or more items but the package the buyer received contains less than the actual order quantity, in most cases, we will immediately send the missing item to the buyer. If buyer requests a refund for the order, we will send a partial refund for the order. The amount of the refund is calculated by the fulfillment cost for the missing item, and the shipping cost (if applicable).

Cancellation

We only accept order cancellation within 24h since you ordered.